How to request deletion of your Rxcript account and personal data.
Last updated: 30 June 2026
You can ask us to delete your Rxcript account and the personal data associated with it. This page explains how to request deletion, what is removed, and how long it takes.
Email support@rxcript.com (or hello@rxcript.com) from the email address on your account with the subject line "Delete my data". Include:
We may contact you to verify your identity before we proceed, to protect your account.
Clinical and prescription records can be subject to mandatory medical record-retention laws. Where a doctor or clinic created records about a patient, that clinician is the controller of those records and the law may require them to be kept for a defined period. In those cases we may retain or de-identify the minimum data required to meet legal obligations, after which it is deleted. We may also retain limited records needed to comply with law, resolve disputes, or enforce our agreements.
When a prescription is sent over WhatsApp, message delivery is handled by Meta's WhatsApp Business Platform. Deleting your Rxcript data removes the contact details and delivery records we hold. Data processed by Meta is governed by Meta's own policies; see the WhatsApp Business Messaging Policy.
We process verified deletion requests within 30 days. Backups are purged on our regular backup-rotation cycle.
Questions about deletion: support@rxcript.com.